It was a good read that demonstrates all the facets of managing change and design. Appreciated the local examples which show their application.
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houfu finished reading the simplicity playbook for innovators by Jin Kang Moller
houfu commented on the simplicity playbook for innovators by Jin Kang Moller
Some ideas weren't welcomed by the internal stakeholders. For on, our idea of producing bank cards in multiple designs was criticised as it would increase operational costs without clear benefits. It was true that when customers were asked in a survey whether they were wiling to pay more for a customisable card designs, most ticked "No".
However the very same stakeholder changed his view completely when we invited him to observe how young people heaved in the prototype store. He saw how much time they spent looking at the card designs - more than the features of the product! He saw how the designs actually became a conversation-starter for people coming in to browse.
I remember that this was one of the most distinctive features of the OCBC Frank card. But it's also pretty intangible, no bank ever did the same thing again. That said, I guess this means you …
Some ideas weren't welcomed by the internal stakeholders. For on, our idea of producing bank cards in multiple designs was criticised as it would increase operational costs without clear benefits. It was true that when customers were asked in a survey whether they were wiling to pay more for a customisable card designs, most ticked "No".
However the very same stakeholder changed his view completely when we invited him to observe how young people heaved in the prototype store. He saw how much time they spent looking at the card designs - more than the features of the product! He saw how the designs actually became a conversation-starter for people coming in to browse.
I remember that this was one of the most distinctive features of the OCBC Frank card. But it's also pretty intangible, no bank ever did the same thing again. That said, I guess this means you shouldn't read too much into user surveys.
houfu started reading the simplicity playbook for innovators by Jin Kang Moller
Weird aspect ratio. shiny heart on the cover. Oh I remember the Frank credit card by OCBC. It was cool and nice so it'd be good to look at its process. Then again the Frank card no longer exists so will take this with a pinch of salt.
houfu rated Great Post Office Scandal: 5 stars
houfu finished reading Great Post Office Scandal by Nick Wallis
houfu started reading Sign Here by Alex Hamilton
houfu commented on Effective Remote Work by James Stanier
When you write something, ensure that you read it back before you slam your finger on the Enter key. Then read it again. Does it convey what you intended to convey? Are there any typos or ambiguous, woolly phrases that need to be removed? Would it be better if you wait for the conversation to unfold further before chipping in?
Measure twice, cut once. You won’t regret it.
houfu commented on Effective Remote Work by James Stanier
"... making progress on improving your onboarding process doesn’t just benefit new employees. It benefits everyone. This is because we all go through the contribution curve again and again as we face new challenges, projects, teams, and objectives. The better our onboarding, the faster we all become net-positive contributors as we go through change in the workplace."
houfu commented on Pursuing Justice and Justice Alone by Goh Yihan
houfu started reading Creating Software with Modern Diagramming Techniques by Ashley Peacock
Books explaining UML are hard to come by. I'm hoping I can finally figure out what UML is and how it is used in software development. Furthermore, using markdown to draw diagrams sounds like a better idea than manually shifting boxes in Powerpoint!